Our Commitments to You

1. Introduction

Appalachian Insights and Analytics, LLC ('AIA', 'we', 'our', or 'us') is committed to protecting the privacy of individuals who visit our website, engage our services, or participate in our research and evaluation activities. This Privacy Policy describes how we collect, use, disclose, and safeguard your information.

This policy applies to information collected through our website, our consulting and research services, and any other means by which you interact with AIA.

2. Information We Collect

Information you provide directly:

• Contact information (name, email, phone, organization) submitted through our contact form
• Project details and service inquiries submitted voluntarily
• Communications you send to us via email or other channels

Information collected automatically:

• Website usage data (pages visited, time on site, referring URLs)
• Device and browser information (browser type, operating system, IP address)
• Cookies and similar tracking technologies used to improve website functionality

Research and project data:

• Data collected through research studies, program evaluations, and surveys on behalf of clients
• This data is governed by separate data use agreements, IRB protocols, and client contracts

3. How We Use Your Information

• To respond to your inquiries and provide requested services
• To communicate about project status, deliverables, and service agreements
• To improve our website, services, and client experience
• To comply with legal obligations and federal contracting requirements
• To conduct research and evaluation activities as authorized by clients and IRB protocols

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Sharing

We do not sell or rent your personal information. We may share information in the following limited circumstances:

• With clients and project partners as required to deliver contracted services
• With federal agencies and funders as required by grant agreements or contracts
• With service providers who assist in operating our website or business (under confidentiality agreements)
• When required by law, court order, or government regulation

5. Data Security

AIA uses industry-standard security measures to protect your information, including encrypted file storage, access-controlled systems, and secure communication channels. Research participant data is stored in compliance with applicable IRB protocols and federal data security requirements.

6. Your Rights

• You may request access to personal information we hold about you
• You may request correction of inaccurate information
• You may request deletion of your information, subject to legal and contractual obligations
• To exercise these rights, contact us at candace@appalachianinsightsandanalytics.com

7. Policy Updates

This Privacy Policy was last updated on July 7, 2026. We may update this policy periodically. Material changes will be posted on our website with an updated effective date.

8. Contact

Appalachian Insights and Analytics, LLC — Johnson City, Tennessee
kelly@appalachianinsightsandanalytics.com
candace@appalachianinsightsandanalytics.com

Our Commitment

Appalachian Insights and Analytics, LLC ('AIA') is committed to ensuring that our website, research products, and consulting services are accessible to all individuals, including people with disabilities. We believe that rigorous research and evaluation should be available to everyone, and we work continuously to improve the accessibility of our digital content and service delivery.

Website Accessibility

Our website is designed to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards to the extent practicable for a small business. We are committed to ongoing improvement as standards and our capacity evolve.

Research Products and Services

Our standard practices include:

• Providing data visualizations with accompanying text descriptions of key findings
• Producing plain-language summaries alongside technical reports
• Ensuring Word and PDF documents include proper heading structure, alt text, and reading order
• Offering to provide reports and findings in alternative formats upon request
• Designing data collection instruments that are accessible to participants with diverse needs

Feedback and Accommodations

We welcome feedback on the accessibility of our website and services. If you experience accessibility barriers or need content in an alternative format, please contact us:

candace@appalachianinsightsandanalytics.com
kelly@appalachianinsightsandanalytics.com

We aim to respond to accessibility feedback within five business days.

Statement of Nondiscrimination

Appalachian Insights and Analytics, LLC ('AIA') does not discriminate on the basis of race, color, national origin, sex, gender identity, sexual orientation, disability, age, religion, socioeconomic status, or any other characteristic protected by applicable federal, state, or local law in the administration of its services, research activities, employment practices, or any other program or activity.

Application to Our Work

• All clients, research participants, and community members receive equal access to our services regardless of any protected characteristic
• Research designs and data collection procedures are culturally responsive and do not systematically exclude any population
• Research findings are reported accurately and equitably, without bias toward or against any group
• Accommodations are provided for research participants and clients with disabilities upon request
• Language access services are provided or arranged when needed

Reasonable Accommodations

AIA will provide reasonable accommodations to qualified individuals with disabilities in the provision of services, participation in research activities, and employment, unless doing so would impose an undue hardship.

Contact

To request accommodations or report a concern about discriminatory treatment:

kelly@appalachianinsightsandanalytics.com
candace@appalachianinsightsandanalytics.com